Our Service Guarantee outlines what clients can expect before, during and after construction, from clear project scope and communication to workmanship accountability and final handover.
Before construction begins, the agreed scope of work, project requirements and key assumptions are clearly documented.
We keep clients informed throughout the project and communicate clearly when decisions, changes or site conditions affect the work.
Our workmanship is backed by a 3-year warranty, and we stand behind the quality of the work we complete.
We take reasonable care to protect the surrounding property, maintain an organized work area and respect the home and neighbourhood throughout construction.
Before project handover, the completed work is reviewed with the client so any questions or outstanding items can be addressed.
If a workmanship concern arises after completion, clients have a clear point of contact and a process for having the issue reviewed.
